Returns and Exchanges FAQ

Am I able to return or exchange my piercing jewellery?

We do not accept returns or exchanges for change of mind due to health and hygiene reasons. We need to ensure the sterility of our jewellery to adhere to and comply with NSW health regulations. If you believe your jewellery to be faulty, please contact us at piercing@madeby-a.com and we can review your pieces and offer an adequate solution.


What if I lose my piercing jewellery?

If the jewellery was fitted in house by our piercer, then we will offer a complimentary replacement for any lost jewellery within 30 days of insertion. However, if the jewellery was not inserted by us and lost or damaged as a result, we will not offer a free replacement piece - the replacement will be at the cost of the customer.


I am buying piercing jewellery as a gift, how do I know which length of post to buy?

As we don’t allow for returns or exchanges for change of mind, we recommend reaching out to us at piercing@madeby-a.com or contacting us on instagram - we can assist you in making sure you purchase the right size for your gift. Alternatively, our frontals and posts are sold separately, so you can purchase the frontal as a gift and they can choose and purchase the right post when they come in for their piercing service.